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Frequently Asked Questions

How do I know if you take my insurance?
We accept most commercial insurance plans. Our assessment and referral staff will connect you with one of our business office specialists who will answer your insurance coverage questions and address any specific concerns you may have.

Where is Signature Psychiatric Hospital located?
We are located at 2900 Clay Edwards Dr. North Kansas City, MO 64116.  It is just east of I-35 and Armour Rd, on the campus of North Kansas City Hospital.

What can I expect when I first arrive at Signature?
You will be greeted by a member of our assessment team and asked to fill out our health assessment.

Who do I call after hours for help?
Patients who have medical needs or need an assessment after 10pm are asked to go through the North Kansas City Hospital Emergency Room.  A member of the Signature staff will meet with the patient and conduct the assessment there. Note: If you have visited an Emergency Room prior to coming to Signature, you should expect to receive an Emergency Department bill from that facility. If you are not in a life or death situation and wish to avoid an Emergency Department billing, we recommend you wait until the next morning to come to Signature for a walk-in mental health assessment.

What are the visitation hours?
Patient Halls 1 and 2 (rooms 100-109):
Monday, Thursday, and Saturday:  7:30pm-8:30pm

Patient Halls 3 and 4 (rooms 110-119):
Wednesday, Friday, and Sunday  7:30pm-8:30pm

What ages does Signature treat?
Signature Psychiatric Hospital is an adult treatment facility.  We treat patients who are 18 years of age and older. We do have one adolescent outpatient program for teenagers ages 13-17.

What do I /can I bring to the hospital?

  1. ID and insurance card
  2. Three changes of clothes
  3. Washer and dryer are provided
  4. Reading material with no staples
  5. House slippers with tread
  6. Travel sized soap and shampoo
  7. Up to 3 bras with no underwire
  8. Plastic hairbrush

Are there things that are PROHIBITED in the hospital?
This list is not comprehensive, and is subject to change.

  1. Belts and shoelaces
  2. Bib overalls and suspenders
  3. Clothing with drawstrings
  4. Heavy boots/steel toed boots
  5. High heels
  6. Graphic t-shirts
  7. Glass items
  8. Mirrors or compacts
  9. Hair dryers and curling irons
  10. Electronics (cell phones, laptops)
  11. Headphones
  12. Purses, bags or luggage
  13. Pillows, blankets or stuffed animals
  14. Chemicals
  15. Drugs or alcohol, products that contain alcohol
  16. Knives, scissors, razors
  17. Spiral notebooks
  18. Lighters and matches

In the Intensive Outpatient Program and Partial Hospitalization Program, will I see a psychiatrist and how often?
Yes. Intensive Outpatient Program patients are seen once per week and Partial Hospitalization Program patients are seen twice per week by the psychiatrist for medication management.

Will I be able to work and attend outpatient services?
Yes. If it is recommended that you return to work we offer a variety of outpatient programming times.

Do you offer individual therapy?
Our outpatient programs are primarily group therapy but we do offer individual/family session components. We also offer referrals to individual therapists and strongly encourage these services for aftercare.